The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. In Brazil, we are a not-for-profit subsidiary. 

We currently have a vacancy for a Library and Customer Services Officer in our São Paulo office. 


Location São Paulo, SP
Salary R$ 4.235,00 plus benefits
Duration Indefinite
Closing date Domingo, 16 de Fevereiro de 2020

Role overview

As our new Library and Customer Services Officer, you will be responsible for delivering library services with a focus on the British Council’s contract and partnership with a local institution; delivering high-quality information to customers through a range of channels (phone, e-mail, social media channels and face-to-face), in order to support the development of our local marketing strategy and to achieve agreed targets for the area and playing a supporting role in the development of customer service excellence in Brazil, acting as a key part of the local Customer Services team.


Because you will be joining the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries.We work with over 100 countries across the world in the fields of English language, arts and culture, education and civil society. Brazil is an important trading and cultural partner for the United Kingdom, as the largest country in Latin America with a population of 210 million. The British Council in Brazil engages annually with audiences of around 2m people through a range of educational services, cultural and artistic exchanges with the UK. Its fundamental purpose is to promote cultural relationships and understanding between people of different cultures.

The Brazil operation is currently run from two offices (Rio and São Paulo), although our activities take place in a number of states across the country. We work in close partnership with a range of British and Brazilian institutions, including federal, state and municipal governments and research funding agencies, universities, cultural entities as well as non-governmental and civil society organisations.


You should have proven experience in administrative processes and in customer services, including providing assistance and information to individuals, both face-to-face and over the phone/e-mails and working with Microsoft Word, Excel and Outlook. University Degree in Library Science (Biblioteconomia) is required.

You must also have the ability to operate in Portuguese and English (both written and spoken) at IELTS level 5.5 - 6.5 / CEFR B2 or equivalent. Non-native speakers of Portuguese may be required to take a Portuguese language test.


As we all know, performing successfully in a post requires more than a suitable academic and working background, therefore, we are looking for you to demonstrate the behaviours (competencies) that are key to our organisation, such as: Making it happen, Working together, Being accountable, Shaping the future, Connecting with others, Creating shared purpose. 

How to apply

Please visit our e-recruitment page to learn more about the post and its requirements and apply online.

Please note that the deadline for application is 16 February 2020 at 23:59 UK time (20:59 Brasilia time).

Only applications submitted through the online system will be accepted. No additional information will be provided to candidates at this stage.

Fluency in Portuguese and English is mandatory. Applications must be presented in English. Candidates will be interviewed in English as well. 


This is a locally-engaged post. Candidates must have the right to work in Brazil by the time they submit their application. The British Council is not able to support or sponsor work visa applications from non-Brazilians. 

Due to internal policy, former members of staff who left the organisation under a redundancy process are not eligible to apply within 2 years from exit date.  

The British Council is committed to a policy of equal opportunity and the development of positive policies to promote equal opportunity and diversity in employment. We welcome applications from all backgrounds. 

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989.