Updated 25 March 2020
To protect the health of IELTS test takers and examiners in light of Novel Coronavirus (COVID-19), and in accordance to the recent decrees issued by local Governments, IELTS tests have been suspended until 9 April 2020.
We are opening new sessions to accommodate affected test-takers. You will be informed of your new session details by email and at the Test Taker's Portal. If the new date is not suitable for you, you can request a transfer for a future session or cancel your registration by contacting us at email@example.com.
Please note that, depending on the location and date of your test, sudden changes may happen. We kindly ask test-takers to pay attention to communications sent via email.
If you have any questions, our customer services team is available via email at firstname.lastname@example.org.
Please be advised that there is a delay in processing the following services:
- Posting of physical copies of the Test Report Form (TRF)
- Additional copies of TRF
- Enquiry on Results (EOR)
- Cancellation and refunds
Looking after your health
Our top priority is your health and safety. More information on protecting yourself from Novel Coronavirus (2019-nCoV) is available here.