Updated 11 May 2020
To protect the health of IELTS test takers and examiners in light of Novel Coronavirus (COVID-19), and in accordance to the recent decrees issued by local Governments, IELTS tests have been suspended until 31 May 2020, except in Curitiba and Porto Alegre.
We are opening new sessions to accommodate affected test-takers. You will be informed of your new session details by email and at the Test Taker's Portal. If the new date is not suitable for you, you can request a transfer for a future session or cancel your registration by contacting us at email@example.com.
Please note that, depending on the location and date of your test, sudden changes may happen. We kindly ask test-takers to pay attention to communications sent via email.
If you have any questions, our customer services team is available via email at firstname.lastname@example.org.
Please be advised that there is a delay in processing the following services:
- Posting of physical copies of the Test Report Form (TRF)
- Additional copies of TRF
- Enquiry on Results (EOR)
- Cancellation and refunds
Looking after your health
Our top priority is your health and safety. More information on protecting yourself from Novel Coronavirus (2019-nCoV) is available here.