Please read the instructions below to know more about our cancellation and refund policy for professional and university exams:
Cancellation due to medical issues
Requests must be sent to firstname.lastname@example.org within 5 calendar days after the exam date, together with a medical certificate, with ICD number included (International Classification of Diseases). A partial refund will be made of the total exam costs, barring a 25% administrative fee.
Cancellation whitout medical issues
Requests must be sent to email@example.com within 3 calendar days before the exam date. A partial refund will be made of the total exam costs, barring a 50% administrative fee.
Important notice: requests submitted after the stablished deadline will not be eligible for a refund. In these cases the candidate has the right to request a transfer of the exam date.
Rescheduling an exam date
A candidate may request to transfer his/her exam date by paying an additional 25% of the overall test fee already paid beforehand, and should reach out to firstname.lastname@example.org.
Please note that any rescheduling of the exam date depends on the consent of the educational institution involved, before the British Council may approve such a change.