Exams Business Development Manager

Role Purpose

The purpose of this role is to enact business development across various Exams products and services, including building relationships, identifying needs, and enhancing opportunities with key accounts to meet business related targets. The role is also required proactively resolve issues, add value, and ensure delivery on expectations. Daily executes the country key account strategy and plan.

Challenges and opportunities

• Understand and foresee country conditions to spot and act on opportunities
• Providing timely feedback on commercial planning scenario's that have changed
• Achieving sales/ account targets and ensure customer satisfaction

Responsibilities

These are some of the main responsibilities, but not limited to:

• Undertakes regular quality checks, provides feedback, and implements plans and targets for products/services relative to market need with Head of Business Development as primary focus is business pursuit.
• Undertakes financial monitoring, narrative reporting, and reforecasting.
• Pulls together and provides Customer and Market intelligence to identify opportunities and works with Commercial Manager to prioritise lead generation.
• Analyses clients’ needs and tailors value propositions with expert support where needed.  Input into Global Innovation and Business Development strategies working with Cluster Commercial Manager.
• pursues sales and account management activities and advising on overcoming obstacles.
• Business Pursuit, receiving organizations influencing, networking and key account relationships plan, and delivery agreed with Cluster Lead and with relevant colleagues on shared opportunities.
• Identifies and shares examples of process/procedural best practice with colleagues in the country/region to drive continuous improvement in key account management and stakeholders.
• Oversees quality of customer experience on the ground, reviewing with Operations Manager and feeding into reporting.
• Provides updates on B2B/Sales forecast, actively manages pipeline and drives demand in year and for the following year.
• Shares intelligence and ideas with Cluster lead.
• Prioritises own work activities, from long terms plans into day to day activities.

Requirements

• Proven 3 years’ experience to sustain and/or grow a product/service in line with strategic priorities for income and impact
• Experience collecting and analyzing client/stakeholder feedback 
• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward  
• University degree in any subject or qualification in a relevant field
• Ability to operate in English (written and spoken) at a business level. Non-native speakers of English or Portuguese should demonstrate a CEFR B2 level in their non-native language

Additional Information

• Permit to work in Brazil is necessary.
• The British Council is not able to support or sponsor work visa applications or relocation costs for non-Brazilians applicants.

Please apply via the British Council global careers website until Sunday, May 23 at 23:59 Colombia time.